Jeffrey Phillips
Posts: 52
Joined: Tue Aug 30, 2016 9:32 pm

Charts Missing Data

Fri Jun 08, 2018 4:07 pm

Opening an existing chart (several, actually) in the HC Cloud editor results in no data.
Screen Shot 2018-06-08 at 11.02.48 AM.png
Screen Shot 2018-06-08 at 11.02.48 AM.png (177.95 KiB) Viewed 430 times
Clearly there was data--there's a chart there--but not now. Can I have my data back, please? I'd like to edit the chart to fix the broken image link.

daniel_s
Posts: 737
Joined: Fri Sep 01, 2017 11:01 am

Re: Charts Missing Data

Tue Jun 12, 2018 9:56 am

hi Jeffrey,

Please try to click "IMPORT" button on the bottom of the frame (field with green buttons), and there should be the data collection to import. Please let me know about the result.

Best regards!
Daniel Studencki,
Highcharts Developer

Jeffrey Phillips
Posts: 52
Joined: Tue Aug 30, 2016 9:32 pm

Re: Charts Missing Data

Wed Jun 13, 2018 4:43 pm

Import:
Screen Shot 2018-06-13 at 11.36.45 AM.png
Screen Shot 2018-06-13 at 11.36.45 AM.png (152.14 KiB) Viewed 370 times
Export:
Screen Shot 2018-06-13 at 11.40.30 AM.png
Screen Shot 2018-06-13 at 11.40.30 AM.png (12.46 KiB) Viewed 370 times
The data IS in the HTML export:
Screen Shot 2018-06-13 at 11.42.22 AM.png
Screen Shot 2018-06-13 at 11.42.22 AM.png (167.43 KiB) Viewed 370 times

daniel_s
Posts: 737
Joined: Fri Sep 01, 2017 11:01 am

Re: Charts Missing Data

Thu Jun 14, 2018 1:07 pm

hi Jeffrey,

Could you send me the link to this chart? Of course it should be set to public.

Best regards!
Daniel Studencki,
Highcharts Developer


daniel_s
Posts: 737
Joined: Fri Sep 01, 2017 11:01 am

Re: Charts Missing Data

Fri Jun 15, 2018 3:37 pm

hi Jeffrey,

Thank you for links. We're currently debugging the problem, because your report is not the only one, where the same problem occurs. I will let you know about the progress of this case.

Best regards!
Daniel Studencki,
Highcharts Developer

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