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Some credits not updating on embed

Posted: Mon Jan 29, 2018 4:17 pm
by tb9jen
We have updated the credits in Highcharts cloud and some of them updated correct. But some appear correctly in the backend, but when viewed on the site, they are still Highcharts.com. If I make a duplicate of the same chart and replace it, the correct credits show. Here's an example:
http://realconfidence.com/insights/dema ... al-estate/

Is there anyway to force the embed to update the credit? thanks!

Re: Some credits not updating on embed

Posted: Mon Jan 29, 2018 10:47 pm
by Monitor
We are also experiencing this too! We have just upgraded from the free plan to the standard plan specifically so that we can customise the credits, and all our charts created while on the free plan are not showing the customised credits on our public website (have republished them but still no luck). Hopefully this is quickly resolved!

Re: Some credits not updating on embed

Posted: Tue Jan 30, 2018 11:10 am
by KacperMadej
Hello,

Thank you for reporting about the problems. This looks like a bug in the Highcharts Cloud.

Please contact us through e-mail and provide details regarding problematic charts - Highcharts Cloud links.
[email protected]

We might ask you for account details, so it's better to use e-mail for this kind of info exchange.

Best Regards.