Subscription Downgrade Effect on Advanced Charts

[cwillis]

What happens to charts that have been configured using advanced only features if I downgrade my plan? Do I have to reset all the advanced settings before I can save it again? Will it still display correctly but will no longer accept new saved edits until the advanced settings have been reset?

Thanks!

[KacperMadej]

Hi,

Thank you for contacting us.

This looks like a product information, so you should contact Sales Team on that issue.
http://www.highcharts.com/contact-email

Let us know if you will have any problems or questions.

Best Regards,
Kacper Madej

[cwillis]

In case others are interested, here's Highsoft's account team's response:

"If you downgrade your plan from Advanced to the Standard or Free plan, all saved advanced charts are fine for embed, but once you try making changes to an advanced chart and save them, you’ll not be able to from the free tier / standard. Even though it’s your own chart."

I'm really enjoying Highsoft's customer support. What a great company.

Thanks!