AlpVir
Posts: 28
Joined: Tue Apr 29, 2008 12:19 pm

Error 500 in log file

As ever find myself in the log file every day 10-15 500 errors relative to the file /highslide/graphics/controlbar-white.gif ?
The file exists and I have specified :

Code: Select all

hs.graphicsDir = '../highslide /graphics/';
For the rest everything is working properly !
Thanks in advance
Fusher
Posts: 7912
Joined: Mon Jan 30, 2012 10:16 am

Re: Error 500 in log file

If path is proper, and file exists, then.. what else can it be? Maybe one of users has cached (since it's only 10-15 per day occurrences) some wrong path?
Paweł Fus
Highcharts Developer
AlpVir
Posts: 28
Joined: Tue Apr 29, 2008 12:19 pm

Re: Error 500 in log file

If it is wrong path then it would be 404 error.
Is not it ?
Fusher
Posts: 7912
Joined: Mon Jan 30, 2012 10:16 am

Re: Error 500 in log file

Oh sorry, if it's 500 then it's internal server error. How is that connected to Highslide, where Highslide is fully generated on front-end without using server?
Paweł Fus
Highcharts Developer
AlpVir
Posts: 28
Joined: Tue Apr 29, 2008 12:19 pm

Re: Error 500 in log file

I do not understand the phrase
Fusher wrote:How is that connected to Highslide, where Highslide is fully generated on front-end without using server?
I repeat: everything seems to work properly. There are only 10-15-20 these errors every day in the log file of the server (IIS).
Are 2 or 3 groups of 5-10 "500 error".
There are also (at times) 5-6 "500 errors" for the file
/ highslide / graphics / zoomin.cur
I do not know really how people see my pages, when this error occurs.
I apologize for my bad english
Tanks.
Fusher
Posts: 7912
Joined: Mon Jan 30, 2012 10:16 am

Re: Error 500 in log file

You speak well, don't worry :)

What I wanted to say, is that Highslide is generated in Javascript, right? HTTP 500 is internal server.

I can only guess, that path are incorrect. Could you use full path instead of relative one? Change:

Code: Select all

hs.graphicsDir = '../highslide /graphics/';
To:

Code: Select all

hs.graphicsDir = 'http://my.page.com/my/path/to/highslide/graphics/';
Paweł Fus
Highcharts Developer
AlpVir
Posts: 28
Joined: Tue Apr 29, 2008 12:19 pm

Re: Error 500 in log file

I tried to make the suggested change.

Code: Select all

hs.graphicsDir = 'http://my.page.com/my/path/to/highslide/graphics/';
In 2 or 3 days I will see the result.
In the meantime thank you.
AlpVir
Posts: 28
Joined: Tue Apr 29, 2008 12:19 pm

Re: Error 500 in log file

Unfortunately, there is no change.
There are always 10-15 Error 500 (internal server errors)
It depends on Highslide?
Any other suggestions?
seba
Posts: 4415
Joined: Tue Jul 31, 2012 2:26 pm

Re: Error 500 in log file

Unfortunately it is not related with highslide, but with your server which seems to working incorrect. So please ensure that your configuration is well.
Sebastian Bochan
Highcharts Developer
User avatar
RoadRash
Posts: 8249
Joined: Tue Jul 15, 2008 6:43 pm
Location: Fredrikstad, Norway
Contact: Website

Re: Error 500 in log file

AlpVir wrote:As ever find myself in the log file every day 10-15 500 errors relative to the file /highslide/graphics/controlbar-white.gif ?
The file exists and I have specified :

Code: Select all

hs.graphicsDir = '../highslide /graphics/';
For the rest everything is working properly !
Thanks in advance

For the record:
Your problem has nothing to do with the path for the graphicsDir.
/highslide/graphics/controlbar-white.gif is the path for the control bar graphic in the highslide.css file.
The path for the graphicsDir controls the graphic files in the JavaScript file, not in the CSS file.
Hilde
Highslide Support Team

Overview of my Highslide sample pages: RoadRash.no

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