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by pawel_d
Mon Nov 08, 2021 12:58 pm
Forum: Highcharts Usage
Topic: I am facing image cut issue after upgrade Highchart version from 6.0.7 to 8.0.4
Replies: 5
Views: 1291
 
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Re: I am facing image cut issue after upgrade Highchart version from 6.0.7 to 8.0.4

Hi tjmoretto, Thank you for contacting us. I believe that this problem concerns the old and deprecated export server (Java based: https://github.com/highcharts/highcharts-export-server). If you encounter the problem also on the node version, please provide us with all required information on how to ...
by pawel_d
Mon Nov 08, 2021 12:50 pm
Forum: Highcharts Usage
Topic: Exporting results in a black image
Replies: 1
Views: 552
 
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Re: Exporting results in a black image

Hi asurti,

Thank you for contacting us. Please, provide us with live and working example (on codesandbox or stackblitz) where this behavior occurs.

Best Regards.
by pawel_d
Tue Jan 19, 2021 1:33 am
Forum: Highcharts Usage
Topic: Highcharts Server Stress Test
Replies: 4
Views: 987
 
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Re: Highcharts Server Stress Test

Hi, I'm sorry for my late reply. Could you provide me with the full information about installation and configuration of the server? Do you encounter described behavior only when running the stress-test module? Finally, if you could, please send me some logs with the errors that you are receiving. Th...
by pawel_d
Mon Dec 21, 2020 5:40 am
Forum: Highcharts Usage
Topic: highchart-export-server is returning undefine
Replies: 7
Views: 1573
 
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Re: highchart-export-server is returning undefine

Hi vishvajit, I have noticed that there are mistakes in provided options (near the series' name properties). After correcting them and using options in a simple Node module (see here: https://github.com/highcharts/node-export-server/blob/master/tests/module/module_test.js) results in a correctly gen...
by pawel_d
Tue Dec 15, 2020 2:24 pm
Forum: Highcharts Usage
Topic: highchart-export-server is returning undefine
Replies: 7
Views: 1573
 
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Re: highchart-export-server is returning undefine

Hi vishvajit,

I answered your question in the issue thread that you reported on the node-export-server repository. In case of further questions, please continue in one place (here or on GH). Thanks.

Best Regards,
Paweł Dalek
by pawel_d
Fri Dec 11, 2020 4:58 pm
Forum: Highcharts Usage
Topic: highchart-export-server is returning undefine
Replies: 7
Views: 1573
 
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Re: highchart-export-server is returning undefine

Hi vishvajit,

Thank you for contacting us. The provided data isn't complete. Please provide us with more information along with steps to reproduce the problem. Thanks.

Best Regards,
Paweł Dalek
by pawel_d
Wed Nov 25, 2020 12:51 pm
Forum: Highcharts Usage
Topic: Export server - run as system user
Replies: 12
Views: 3033
 
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Re: Export server - run as system user

Hi adi,

That's great to hear. In case of any further technical questions, feel free to contact us again.

Best Regards,
Paweł Dalek
by pawel_d
Wed Nov 18, 2020 1:46 pm
Forum: Highcharts Usage
Topic: Export server - run as system user
Replies: 12
Views: 3033
 
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Re: Export server - run as system user

Hi adi, Yes, I have checked both, on my local account and SYSTEM, and in both cases the task runs on system startup. All I can think of to make it work is to place the .bat file in a path that is accessible (that was a problem when I placed it in some nested folder, once placed on the desktop, the t...
by pawel_d
Mon Nov 16, 2020 1:45 pm
Forum: Highcharts Usage
Topic: Export server - run as system user
Replies: 12
Views: 3033
 
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Re: Export server - run as system user

Hi adi, It looks more like a problem with the permissions under Windows OS rather than a problem with the exporting server. I was able to successfully run the script on startup under Windows 8.1 machine. Take a look at the following article: https://www.windowscentral.com/how-create-and-run-batch-fi...
by pawel_d
Fri Nov 13, 2020 2:39 pm
Forum: Highcharts Usage
Topic: Performance issue when generating charts for inclusion in a pdf report
Replies: 1
Views: 738
 
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Re: Performance issue when generating charts for inclusion in a pdf report

Hi, Thank you for contacting us. I've tested both approaches, generating through CLI and sending a POST to a server set locally. I enabled logging to a file in order to compare times (I have attached the log file below). The results are: CLI: Running the following command: npx ./bin/cli.js --infile ...
by pawel_d
Wed Oct 21, 2020 6:57 pm
Forum: Highcharts Usage
Topic: highcharts-export-server always produces blank (white) chart
Replies: 14
Views: 4409
 
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Re: highcharts-export-server always produces blank (white) chart

Hi Gary,

That's great! I'm glad you were able to resolve the problem. In case of any further technical questions, feel free to contact us again.

Best Regards,
Paweł Dalek
by pawel_d
Fri Oct 16, 2020 5:33 pm
Forum: Highcharts Usage
Topic: highcharts-export-server always produces blank (white) chart
Replies: 14
Views: 4409
 
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Re: highcharts-export-server always produces blank (white) chart

Hi Gary, I'm sorry for my late reply. The second form won't generate a correct image as the object must be in the JSON format, so properties must be between double quotes. Make sure that the basic.json look like this: { "infile": { "series": [{ "data": [29.9, 71.5, 106....
by pawel_d
Mon Oct 12, 2020 1:50 pm
Forum: Highcharts Usage
Topic: highcharts-export-server always produces blank (white) chart
Replies: 14
Views: 4409
 
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Re: highcharts-export-server always produces blank (white) chart

Hi Gary, Try to send a POST to the https://export.highcharts.com/ and see if the image is still blank. You can do it by using CURL for example. Here is the simplest command that you can use: curl -H "Content-Type: application/json" -X POST -d '{"infile": {"series": [{&q...
by pawel_d
Tue Oct 06, 2020 9:49 am
Forum: Highcharts Usage
Topic: highcharts-export-server always produces blank (white) chart
Replies: 14
Views: 4409
 
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Re: highcharts-export-server always produces blank (white) chart

Hi, First of all, instead of the --options argument, use the --infile (it is a necessary change in case when you use a JSON file with the chart options). Secondly, check if you have the highcharts-export-server installed globally (you can do it with the npm list -g -depth 0 highcharts-export-server ...
by pawel_d
Mon Oct 05, 2020 3:06 pm
Forum: Highcharts Usage
Topic: white space in window pdf
Replies: 3
Views: 743
 
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Re: white space in window pdf

Hi brijeshp, It is a known PhantomJS issue which concerns Windows systems. The solution is, similarly as in case of the old export server, to provide some kind of correction factor for the width and height of the paperSize object (./phantom/worker.js file, lines 372-373). In my case multiplying the ...

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