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Charts Missing Data

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Charts Missing Data

Postby Jeffrey Phillips » Fri Jun 08, 2018 6:07 pm

Opening an existing chart (several, actually) in the HC Cloud editor results in no data.

Screen Shot 2018-06-08 at 11.02.48 AM.png
Screen Shot 2018-06-08 at 11.02.48 AM.png (177.95 KiB) Viewed 148 times


Clearly there was data--there's a chart there--but not now. Can I have my data back, please? I'd like to edit the chart to fix the broken image link.
Jeffrey Phillips
 
Posts: 38
Joined: Tue Aug 30, 2016 11:32 pm

Re: Charts Missing Data

Postby daniel_s » Tue Jun 12, 2018 11:56 am

hi Jeffrey,

Please try to click "IMPORT" button on the bottom of the frame (field with green buttons), and there should be the data collection to import. Please let me know about the result.

Best regards!
Daniel Studencki,
Highcharts Developer
daniel_s
 
Posts: 673
Joined: Fri Sep 01, 2017 1:01 pm

Re: Charts Missing Data

Postby Jeffrey Phillips » Wed Jun 13, 2018 6:43 pm

Import:
Screen Shot 2018-06-13 at 11.36.45 AM.png
Screen Shot 2018-06-13 at 11.36.45 AM.png (152.14 KiB) Viewed 88 times


Export:
Screen Shot 2018-06-13 at 11.40.30 AM.png
Screen Shot 2018-06-13 at 11.40.30 AM.png (12.46 KiB) Viewed 88 times


The data IS in the HTML export:
Screen Shot 2018-06-13 at 11.42.22 AM.png
Screen Shot 2018-06-13 at 11.42.22 AM.png (167.43 KiB) Viewed 88 times
Jeffrey Phillips
 
Posts: 38
Joined: Tue Aug 30, 2016 11:32 pm

Re: Charts Missing Data

Postby daniel_s » Thu Jun 14, 2018 3:07 pm

hi Jeffrey,

Could you send me the link to this chart? Of course it should be set to public.

Best regards!
Daniel Studencki,
Highcharts Developer
daniel_s
 
Posts: 673
Joined: Fri Sep 01, 2017 1:01 pm


Re: Charts Missing Data

Postby daniel_s » Fri Jun 15, 2018 5:37 pm

hi Jeffrey,

Thank you for links. We're currently debugging the problem, because your report is not the only one, where the same problem occurs. I will let you know about the progress of this case.

Best regards!
Daniel Studencki,
Highcharts Developer
daniel_s
 
Posts: 673
Joined: Fri Sep 01, 2017 1:01 pm


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